Colloquent

Refunds & Cancellation

Effective 29 September 2026 · Syslice Technologies Private Limited
Dhaka Ka Bas, Nawalgarh, Jhunjhunu, Rajasthan 333305, India

Plainly stated, because a refund policy people have to interpret is a refund policy designed not to be used.

Cancelling

You can cancel at any time by writing to [email protected] from an account owner’s address, or by asking us in-product. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the billing period you have already paid for. Your account stays usable until then. We will tell you the exact date in writing.

Refunds on subscription fees

  • Within 7 days of your first payment — full refund of the platform subscription fee, no questions asked, provided the account has not been used to send a broadcast.
  • After that — subscription fees are charged for the period and are not refunded pro rata, because the capacity was reserved for you. We will not bill you for the next period once you have cancelled.
  • If we fail — where a fault on our side made the service unusable for a sustained period, tell us and we will refund or credit that period. We would rather you asked than churned quietly.
  • Annual plans — cancelled mid-term, we refund the unused whole months, less any discount you received for committing annually.

Message charges and wallet balances

Meta charges per conversation and those charges are passed through at Meta’s published rates. Messages already sent cannot be refunded, by us or by Meta — the cost has been incurred on the network.

Unused prepaid wallet balance is refundable on account closure, less any charges already incurred, to the original payment method. Ask at the address above.

What is not refundable

  • Conversation charges for messages Meta has already delivered or attempted.
  • Fees for a period in which the account was suspended for a breach of the Acceptable Use Policy.
  • Third-party costs we paid on your behalf at your request.

How refunds are paid

To the original payment method, within 7 to 10 business days of approval. Bank timing is outside our control; we will give you a reference.

Service delivery

Colloquent is a software service delivered electronically. There is nothing to ship. Access is provisioned as soon as your account is approved — usually within one business day of a completed application, since applications are reviewed by a person rather than approved automatically.

Questions and disputes

[email protected] or +91 888 2222 826. If we cannot resolve it, our Grievance Officer is named on the Contact page and must respond within 15 days.